|Technical FAQ||Pre Sales FAQ|
Top 10 FAQ’s
You can schedule your backup on an hourly, daily, weekly or monthly basis. You can also reconfigure your scheduled backup at any time. You can specify scheduled backup for a standalone PC or a PC in a network. For a PC in a network environment, backup can take place even if no Windows user is logged in to the machine at the time the backup is scheduled to run.
Every version of every backed up file is kept until you actively deletes them from the data server.
Yes. As long as you have an internet connection, you may access your files at any time, any day, anywhere.
BACKmeUP is an industry leader when it comes to backup. We also proud ourselves on our level of quality support and our customer relationships. It is hard to determine the value and price of data. Any data with the characteristics of ‘The loss of the data would cause the owner to suffer’ is definitely valuable and priceless. With BACKmeUP , you are only paying a small sum of money to ensure the safety of those important data. As with all insurance styled products, the illusion of expense disappears when you need to make a claim. Similarly, only a good backup solution such as BACKmeUP is capable of giving you the assurance that you will be able to recover those files and give you back the data which was lost locally.
After logging in BACKmeUP client software, the user can decide whether to use the Classic View (from the dropdown on the top right corner of the software display screen) or the Wizard View, which is the default view after logging in.
a) Wizard View
b) Classic View
– Drag and Drop Feature
– Explore computer
– Search for files
Yes, our system provides full backup for open files.
Some examples of open files that cannot be directly backed up by BACKmeUP are SQL, Exchange, SAGE, Intrit, QuickBooks & Quicken and MYOB.
This is a feature which can be selected at the time of creating your backup account. When creating an account in UltraSafe mode, the password is irretrievable. For normal accounts, if ever customers forget their passwords, they can still get the passwords mailed to them by going to https://myaccount.managedoffsitebackup.net/ and answering the “Forgot Password” question the answer to which is provided at the time of registration. Under UltraSafe mode, your data remains secure, but cannot be retrieved by any means in case of password lost.
Yes, you can run a single account on multiple computers. You should make sure that the backup sets on the different computers altogether do not exceed the subscribed storage size.
One backup account cannot have more than one username. Username is unique for each backup account. A username used cannot be re-used or recycled for other BACKmeUP accounts.
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